Unlike previous years, the Fringe Backer Button is no longer mandatory for all ticket-buyers. 

Instead, when you buy your tickets and attend Fringe events, we will be asking you to “Tip the Fringe” and in return for your donation, you’ll receive a Fringe Benefits Button. Showing your button to participating businesses gets you exclusive deals and discounts. That means more savings for you while you’re supporting the Fringe AND local businesses. It’s a rare win-win-win situation! 

Check out hftco.ca/visit-hamilton for the full list of participating companies around town. 

So please tip the Fringe generously, get your Fringe Benefits Button, and wear it proudly knowing that YOU are one of the reasons Hamilton Fringe will remain strong for years to come. 

You can show your proof-of-donation to any venue, including the Fringe Info Hub at Theatre Aquarius, and claim your button.

If you donated on behalf of a guest and yourself, you may pick up another button for your guest.

We’ll miss you, but don’t worry! Free events at the Fringe Club Outdoor Stage, Fringe Club Patio or Family Fringe Hub don’t require a cancellation. 

Hamilton Fringe Festival passes have two steps: (1) buying; (2) booking. If you bought a pass, don’t forget to book your tickets. When you are logged into your account, the same account/email address you used when you bought your pass, our ticket system will recognize you as a passholder and will automatically make passholder tickets available to you. The ticketing system will track your pass uses for you, and will not allow you to add to your basket when you’ve used all your tickets. You can also use your pass for a walk-up ticket at the door, as long as the show is not sold out. Please give the email address and full name you bought the pass under and the Box Office at the venue can book your ticket. Booking your tickets in advance is the only way to guarantee your seat. 

Passes are non-transferable (the person who bought the pass must be one of the guests)

If your passholder tickets are not appearing in the checkout process, please email boxoffice@hftco.ca or call 289-698-2234 and a Box Office representative will look into the issue.

Accessibility details for each venue are available on our venues page here.

For details about complimentary tickets for Support Persons & Personal Support Workers and other info, go to hftco.ca/accessibility.

You can also contact the Box Office directly at boxoffice@hftco.ca or 289-698-2234. We’re happy to answer your questions and make arrangements to ensure you have the best possible experience.

You will receive a Purchase Reminder Email the day before your event. Your Order Confirmation or Purchase Reminder Email acts as your ticket and contains the Venue, Show Date and Show Time. Please check in with the Box Office at least 10 minutes before the scheduled start time.

Check your spam/junk folder for an order confirmation from ‘donotreply@eventotron.com’, some inboxes filter out the address

If you still do not see an order confirmation after checking your spam/junk folder, please email boxoffice@hftco.ca and a box office team member will look into the issue.

Reminder emails are sent the day before the scheduled start time of an event. If you purchase a ticket after that time, your order confirmation is all you need.

If you do not have your order confirmation email or a reminder notice, please email boxoffice@hftco.ca and a box office team member will look into the issue.

All shows start ON TIME. Some performances may be able to seat latecomers within the first 15 minutes, but it is not guaranteed — it depends on the venue, the seating location, and whether a company has decided to allow late seating or not. Plan to arrive at least 10 minutes early to avoid disappointment.

The Fringe Info Hub will be available from 1PM- 10PM Weekdays, 11AM-10PM Saturdays, and 11AM-9PM on Sundays between July 20th-30th. 

You can reach a box office team member by emailing boxoffice@hftco.ca.  If you include your phone number in your email, the box office manager will either reply to your email or phone you (if you would prefer to be contacted by phone, please indicate that in your email).

You can phone the Hamilton Fringe office at 289-698-2234, leave a voicemail, and a box office team member will follow up.

After July 30th: your email/voicemail will be replied to within two business days.

If you have purchased a pass, you will need to log in using the email you used when purchasing the pass. You will be sent a verification code which can be used to sign in. Once you have logged into your account, any passes associated with your account will automatically appear in your basket when buying tickets.

At the top of your screen there is a yellow icon that says “Account”. Enter in your email and type in the verification sent to your inbox. This will allow you to set a password, view purchased tickets, your current basket and also your account. You can also enter in any customer vouchers you may have associated with your email!

At the top of your screen there is a yellow icon that says “Cart”. Clicking on this will open a box office popup. This is where you can view the items in your cart, or provide a donation. To change the quantity or remove items from your cart, click the “edit” icon beside your item.

While all ticket sales go directly to the artist, a small processing fee goes to HFTco so that we have the funds and means to continue providing our patrons with exciting events and opportunities. Per-ticket processing fees are $2.50. Pass price includes a one-time booking fee of $3.50, and all per-ticket booking fees are waived!

All of the Kids club events happening at the Fringe Club venue need to be booked online due to limited capacity. There will be a “Free Ticket” option beside these shows. All other free Fringe Club events are drop in.

While checking out your tickets, there will be a “Tip the Fringe” dropdown section beneath customer details and accessibility notes where you can Tip The Fringe. There is also a donations page here.

Fringe policy is that all sales are final. We do not offer exchanges or refunds. However, if you have made an error in the booking process, please email us at boxoffice@hftco.ca and we will do our best to assist you.

This pass is NEW for Fringe superfans! Double your Fringe, double your fun, with a Fringe Double Frenzy 20-Show Pass. It’s exactly the same as the Fringe Frenzy 10-Show Pass, but DOUBLED! This way, if you are interested in seeing up to 20 shows, you don’t need to buy multiple 10-show passes.

We are pleased to announce our new Fringe Mini Bar partnership happening with RELAY Coffee Roasters, located on 27 King William St. Check out our accessing venues page (https://hftco.ca/accessing-fringe-venues/) for accessibility information. If you have any questions about our Mini Bar series, contact us at boxoffice@hftco.ca!