Box Office Info

Got a question about buying tickets to Hamilton Fringe Festival events? Answers below!

BUTTONS, TICKETS & PASSES

Hamilton Fringe Festival gives 100% of the base ticket proceeds back to the artists. All of our Fringe Club, Kids Club, and Spark Teen programming is free. So how do we manage to keep the lights on?

The fact is that Hamilton Fringe relies entirely on the support of our funders, sponsors, and donors to bring the festival to life every July. But over the past year, massive cuts to public arts funding have put organizations like ours in a precarious position.

So this year—more than ever before—we’re looking to the generosity of Fringe-goers like YOU to keep this festival afloat. 

When you buy your tickets and attend Fringe events, we’ll be asking you to “Tip the Fringe.” You decide how much you’d like to give. All we ask is that while you make that decision, you consider what Hamilton Fringe means to you and how important the festival is to the city’s unique arts community.

In celebration of our 21 years as a company, we’ve set a Fringe Benefits fundraising target of $21,000––because we believe that this incredible community of Fringe supporters can get us there.

In return for your donation, you’ll receive a Fringe Benefits Button. Showing your button to participating businesses gets you exclusive deals and discounts. That means more savings for you while you’re supporting the Fringe AND local businesses. It’s a rare win-win-win situation! Check out hftco.ca/visit-hamilton for the full list of participating companies around town.

So please tip the Fringe generously, get your Fringe Benefits Button, and wear it proudly knowing that YOU are one of the reasons Hamilton Fringe will remain strong for years to come.

BUYING TICKETS

Advance tickets can be purchased online at hftco.ca/events right up until show time. 

Tickets are also available at the door beginning 45 minutes prior to show time (30 minutes for Mini Bar shows). Talk to the friendly Box Office staff stationed right outside your show’s venue and they’ll get you set up!

We offer complimentary tickets for Support Persons and Personal Support Workers. Go to hftco.ca/accessibility for details.

Single Ticket Prices:

General Admission: $12 (+$2.50 booking fee)
Fringe Mini Bar: $7 (+$2.50 booking fee)
Kids 2-12: $5 (+$1.00 booking fee)
Kids Under 2: FREE!

BUYING AND USING MULTI-SHOW PASSES

The Hamilton Fringe Festival also offers a variety of multi-show passes, offering you a discount on each show ticket–and offering serious savings on booking fees.

Multi-show passes involve two steps: (1) buying your pass; (2) booking your shows. If you bought a pass, don’t forget to book your tickets! You can do this all at once, OR you can buy your pass in advance and sign in again later to book your tickets. Passholders must be logged in to access Passholder Tickets. Passholders can redeem two (2) tickets per show. You can also use your pass for a walk-up ticket at the door, as long as the show is not sold out. Please give the email address and full name under which you bought the pass and the Box Office at the venue can book your ticket. Booking your tickets in advance is the only way to guarantee your seat. 

Passes must be attached to an account with a valid email address. Passes are non-transferable.

Fringe Binge 6-Show Pass: $63.50
Pass price includes a one-time pass booking fee of $3.50, all per-ticket fees are waived! Limit is up to 2 ticket per show.

Fringe Frenzy 10-Show Pass: $93.50
Pass price includes a one-time pass booking fee of $3.50, all per-ticket fees are waived! Limit is up to 2 ticket per show.

Fringe Double Frenzy 20-Show Pass: $187
NEW for Fringe superfans! Double your Fringe, double your fun, with a Fringe Double Frenzy 20-Show Pass. Exactly the same as the Fringe Frenzy 10-Show Pass, but DOUBLED!Pass price includes a one-time pass booking fee of $7, all per-ticket fees are waived! Limit is up to 2 ticket per show.

Fringe Mini Bar Flight 4-Show Pass: $23.50
Pass price includes a one-time pass booking fee of $3.50, all per-ticket fees are waived! Valid for 1 ticket to each Mini Bar show at the Casbah Lounge. All tickets must be used on the same date.

Box Office F.A.Q

Unlike previous years, the Fringe Backer Button is no longer mandatory for all ticket-buyers. 

Instead, when you buy your tickets and attend Fringe events, we will be asking you to “Tip the Fringe” and in return for your donation, you’ll receive a Fringe Benefits Button. Showing your button to participating businesses gets you exclusive deals and discounts. That means more savings for you while you’re supporting the Fringe AND local businesses. It’s a rare win-win-win situation! 

Check out hftco.ca/visit-hamilton for the full list of participating companies around town. 

So please tip the Fringe generously, get your Fringe Benefits Button, and wear it proudly knowing that YOU are one of the reasons Hamilton Fringe will remain strong for years to come. 

You can show your proof-of-donation to any venue, including the Fringe Info Hub at Theatre Aquarius, and claim your button.

If you donated on behalf of a guest and yourself, you may pick up another button for your guest.

We’ll miss you, but don’t worry! Free events at the Fringe Club Outdoor Stage, Fringe Club Patio or Family Fringe Hub don’t require a cancellation. 

Hamilton Fringe Festival passes have two steps: (1) buying; (2) booking. If you bought a pass, don’t forget to book your tickets. When you are logged into your account, the same account/email address you used when you bought your pass, our ticket system will recognize you as a passholder and will automatically make passholder tickets available to you. The ticketing system will track your pass uses for you, and will not allow you to add to your basket when you’ve used all your tickets. You can also use your pass for a walk-up ticket at the door, as long as the show is not sold out. Please give the email address and full name you bought the pass under and the Box Office at the venue can book your ticket. Booking your tickets in advance is the only way to guarantee your seat. 

Passes are non-transferable (the person who bought the pass must be one of the guests)

If your passholder tickets are not appearing in the checkout process, please email boxoffice@hftco.ca or call 289-698-2234 and a Box Office representative will look into the issue.

Accessibility details for each venue are available on our venues page here.

For details about complimentary tickets for Support Persons & Personal Support Workers and other info, go to hftco.ca/accessibility.

You can also contact the Box Office directly at boxoffice@hftco.ca or 289-698-2234. We’re happy to answer your questions and make arrangements to ensure you have the best possible experience.

You will receive a Purchase Reminder Email the day before your event. Your Order Confirmation or Purchase Reminder Email acts as your ticket and contains the Venue, Show Date and Show Time. Please check in with the Box Office at least 10 minutes before the scheduled start time.

Check your spam/junk folder for an order confirmation from ‘donotreply@eventotron.com’, some inboxes filter out the address

If you still do not see an order confirmation after checking your spam/junk folder, please email boxoffice@hftco.ca and a box office team member will look into the issue.

Reminder emails are sent the day before the scheduled start time of an event. If you purchase a ticket after that time, your order confirmation is all you need.

If you do not have your order confirmation email or a reminder notice, please email boxoffice@hftco.ca and a box office team member will look into the issue.

All shows start ON TIME. Some performances may be able to seat latecomers within the first 15 minutes, but it is not guaranteed — it depends on the venue, the seating location, and whether a company has decided to allow late seating or not. Plan to arrive at least 10 minutes early to avoid disappointment.

The Fringe Info Hub will be available from 1PM- 10PM Weekdays, 11AM-10PM Saturdays, and 11AM-9PM on Sundays between July 20th-30th. 

You can reach a box office team member by emailing boxoffice@hftco.ca.  If you include your phone number in your email, the box office manager will either reply to your email or phone you (if you would prefer to be contacted by phone, please indicate that in your email).

You can phone the Hamilton Fringe office at 289-698-2234, leave a voicemail, and a box office team member will follow up.

After July 30th: your email/voicemail will be replied to within two business days.

If you have purchased a pass, you will need to log in using the email you used when purchasing the pass. You will be sent a verification code which can be used to sign in. Once you have logged into your account, any passes associated with your account will automatically appear in your basket when buying tickets.

At the top of your screen there is a yellow icon that says “Account”. Enter in your email and type in the verification sent to your inbox. This will allow you to set a password, view purchased tickets, your current basket and also your account. You can also enter in any customer vouchers you may have associated with your email!

At the top of your screen there is a yellow icon that says “Cart”. Clicking on this will open a box office popup. This is where you can view the items in your cart, or provide a donation. To change the quantity or remove items from your cart, click the “edit” icon beside your item.

While all ticket sales go directly to the artist, a small processing fee goes to HFTco so that we have the funds and means to continue providing our patrons with exciting events and opportunities. Per-ticket processing fees are $2.50. Pass price includes a one-time booking fee of $3.50, and all per-ticket booking fees are waived!

All of the Kids club events happening at the Fringe Club venue need to be booked online due to limited capacity. There will be a “Free Ticket” option beside these shows. All other free Fringe Club events are drop in.

While checking out your tickets, there will be a “Tip the Fringe” dropdown section beneath customer details and accessibility notes where you can Tip The Fringe. There is also a donations page here.

Fringe policy is that all sales are final. We do not offer exchanges or refunds. However, if you have made an error in the booking process, please email us at boxoffice@hftco.ca and we will do our best to assist you.

This pass is NEW for Fringe superfans! Double your Fringe, double your fun, with a Fringe Double Frenzy 20-Show Pass. It’s exactly the same as the Fringe Frenzy 10-Show Pass, but DOUBLED! This way, if you are interested in seeing up to 20 shows, you don’t need to buy multiple 10-show passes.

We are pleased to announce our new Fringe Mini Bar partnership happening with RELAY Coffee Roasters, located on 27 King William St. Check out our accessing venues page (https://hftco.ca/accessing-fringe-venues/) for accessibility information. If you have any questions about our Mini Bar series, contact us at boxoffice@hftco.ca!

 

Box Office F.A.Q

Accessibility details for each venue are available here.

For details about complimentary tickets for Support Persons & Personal Support Workers and other info, go to hftco.ca/accessibility.

You can also contact the Box Office directly at boxoffice@hftco.ca or 289-698-2234. We’re happy to answer your questions and make arrangements to ensure you have the best possible experience.

Hamilton Fringe Festival passes have two steps: (1) buying; (2) booking. If you bought a pass, don’t forget to book your tickets. When you are logged into your account (the same account/email address you used when you bought your pass), our ticket system will recognize you as a passholder and will automatically make passholder tickets available to you. The ticketing system will track your pass uses for you, and will not allow you to add to your basket when you’ve used all your tickets. You can also use your pass for a walk-up ticket at the door, as long as the show is not sold out. Please give the email address and full name you bought the pass under and the Box Office at the venue can book your ticket. Booking your tickets in advance is the only way to guarantee your seat. 

Passes are non-transferable (the person who bought the pass must be one of the guests)

If your passholder tickets are not appearing in the check out process, please email boxoffice@hftco.ca or call 289-698-2234 and a Box Office representative will look into the issue.

You will receive a Purchase Reminder Email the day before your event. Your Order Confirmation or Purchase Reminder Email acts as your ticket and contains the Venue, Show Date and Show Time. Please check in with the Box Office at least 10 minutes before the scheduled start time.

If you require wheelchair-accessible seating, priority seating for individuals who are d/Deaf, hard of hearing, blind, use a mobility device or service animal, or other specific seating requests, please contact the Box Office to make arrangements. Learn more about Accessibility at hftco.ca/accessibility, including detailed venue information and specific performances featuring ASL interpretation, Relaxed Performances, and Closed Captions.

Check your spam/junk folder for an order confirmation from donotreply@eventotron.com, some inboxes filter out the address.

If you still do not see an order confirmation after checking your spam/junk folder, please email boxoffice@hftco.ca and a box office team member will look into the issue.

All shows start ON TIME. Some performances may be able to seat latecomers within the first 15 minutes, but it is not guaranteed — it depends on the venue, the seating location, and whether a company has decided to allow late seating or not. Plan to arrive at least 10 minutes early to avoid disappointment.

All programming on the Fringe Club Outdoor Stage is FREE and NO TICKET IS REQUIRED. Come on down and join us outside Theatre Aquarius (190 King William St)!

You might want to book a FREE ticket if you’d like an email reminder about a show or event on the Outdoor Stage. Booking a FREE ticket also gives you the chance to tell us about any accessibility requirements you may have when you check out.

Please arrive at least 10 minutes prior to your event so our ushers can ensure you have the best possible experience.

We’ll miss you, but don’t worry! Free events at the Fringe Club Outdoor Stage, Fringe Club Patio or Family Fringe Hub don’t require a cancellation.

NEW in 2023 by audience and artist request, some Fringe companies have chosen to offer Mask-Mandatory performances. All audience members, volunteers, and staff at a Mask-Mandatory performance are required to wear a mask while in the playing space (i.e. inside the theatre/auditorium). Look for the [MM] symbol on the schedule to see this year’s offerings.

Some performances are identified as “Relaxed Performances” or “RP”. Relaxed performances offer reduced audio and stage light levels, modification of startling technical elements, and freedom for audience members to move around or exit. Learn more about relaxed performances and other accessibility information at hftco.ca/accessibility.

Fringe policy is that all sales are final. We do not offer exchanges or refunds. However, if you have made an error in the booking process, please email us at boxoffice@hftco.ca and we will do our best to assist you.

You can phone the Hamilton Fringe office at 289-698-2234 or email the Box Office at boxoffice@hftco.ca.

Box Office Contact Info & Hours

You can reach the Box Office at boxoffice@hftco.ca or 289-698-2234.

The Fringe Info Hub at the Fringe Club operates from July 20-30, 2023.

Tickets will be available for walk-up sales at all in-person venues 45 minutes before the scheduled start time, 30 minutes in advance at the Casbah Lounge.

Fringe Info Hub
inside Theatre Aquarius lobby
190 King William St.
July 20-30, 2023

Weekdays: 1PM-10PM
Saturdays: 11AM-10PM
Sundays: 11AM-9PM